Refund & Return Policy

Thank you for shopping with Shenzhen Guanjv Cross-border E-Commerce Co., Ltd.

Return Window

You may request a return within 14 days of receiving your order.

Return Conditions

Items must be unused, unwashed, and in their original packaging. Products damaged due to customer misuse are not eligible for return.

Return Process

1. Contact us at 15574921483@163.com within 14 days of delivery to request a return.
2. We will provide you with the return instructions and address.
3. Once we receive and inspect the returned item, we will process your refund.

Refund Timing

Approved refunds will be issued to your original payment method within 3-7 business days.

Return Shipping

If the item arrives damaged or defective, we will cover the return shipping cost. For other returns, the buyer is responsible for return shipping fees.

For any questions, please contact us at 15574921483@163.com .